Job Description
- Working with customers/employees to
identify software problems and advising them for solution.
- Deliver service and support to
end-users using and operating automated call distribution phone software, via
remote connection or over the Internet.
- Interact with customers to provide
and process information in response to inquiries, concerns, and requests about
software.
- Logging and keeping records.
- Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves.
- Redirect problems to appropriate
resource.
Experience
Minimum of Fresher - 2 Year(s) Of Experience
Job Category
Technical Support
Key Skills
Technical Support
Job Overview :
