Job Description
- Should perform online & offline demo with clients for
softwares and gather the necessary requirements.
- Should prepare the requirement sheet and provide it to
respective department.
- Take ownership of customer issues reported and see problems
through to resolution.
- Research, diagnose, troubleshoot and identify solutions to
resolve customer issues.
- Follow standard procedures for proper escalation of
unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
Experience
Minimum of Fresher - 1 Year(s) Of Experience
Job Category
Desktop Support Engineer
Key Skills
Basic troubleshooting
Desktop Support
OS Installation
Printer Troubleshooting
Software Installations
Troubleshooting
Troubleshooting of IT devices
Windows Installation
Job Overview :
