Job Description
- Prior experience in an external service desk role providing business to business support.
- Telecoms and cellular networks experience or experience with one of the Cloud technologies like AWS, Openstack, GCR etc. would be plus
- Excellent verbal and written communication skills.
- Ability to communicate technical information to a diverse customer audience.
- Willing to take ownership, managing a case for the duration of its lifecycle.
- Work effectively with other business and technical functions to bring tickets to a successful resolution within SLA.
- Ability to work independently and within a team.
- Exposure to ITIL methodologies within a service support environment.
- An understanding of B2B (business-to-business) relationships.
- An awareness and understanding of technologies such as TCP/IP, GSM, GPRS, 3G, 4G. GGSN, routing & switching, would be helpful.
- Flexible to work in rotational shifts in a 24/7 environment for various shift patterns
Experience
Minimum of 2 - 5 Year(s) Of Experience
Job Category
Desktop Support Engineer
Key Skills
AWS Administration
Desktop Support
Technical Support
Job Overview :
