Job Description
- Provide technical guidance and support to resolve problems or malfunctions in systems, applications, hardware and software
- Document, evaluate, resolve and track inquiries pertaining to the functional operation of all installed hardware and software products
- Coordinate new user access and systems setup with various support groups
- Collaborate with vendors and systems support units in problem identification and resolution
- Coordinate with the end-user community, team members and various support groups when major problems are suspected
- International calling experience will add an advantage.
- Installing, configuring and remote troubleshooting
- Hands on experience on Network troubleshooting in LAN and WAN environments.
- Hands-on experience in configuring and troubleshooting the Routers (SOPHOS,Fortigate Etc.)
- Troubleshooting on all kinds of PC issues (Windows, Mac)
- Troubleshooting on all kinds of networking issues.
- Troubleshooting on all kinds OS issues.
Experience
Minimum of Fresher - 4 Year(s) Of Experience
Job Category
Technical Engineer
Technical Support
Key Skills
Basic troubleshooting
LAN (Switching)
Printer Troubleshooting
Technical Support
Troubleshooting
Troubleshooting of IT devices
WAN(Routing)
Job Overview :
