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Technical Support Engineer

Job Description

  • Asset management and desktop support.
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • help create technical documentation and manuals

Experience

Minimum of 1 - 4 Year(s) Of Experience

Job Category

  • Technical Support

Key Skills

  • Basic troubleshooting
  • Desktop Support
  • OS Installation
  • Printer installation
  • Printer Troubleshooting
  • Software Installations
  • Technical Support
  • Troubleshooting
  • Troubleshooting of IT devices
  • Windows Installation

Job Overview :

  • Salary: AS PER INDUSTRY STANDARDS/CTC
  • Gender: Male,Female
  • Openings:3
  • Experience:1 - 4 Year(s)
  • Qualification:Any Graduate,B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT,Diploma