Job Description
- Asset management and desktop support.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- help create technical documentation and manuals
Experience
Minimum of 1 - 4 Year(s) Of Experience
Job Category
Technical Support
Key Skills
Basic troubleshooting
Desktop Support
OS Installation
Printer installation
Printer Troubleshooting
Software Installations
Technical Support
Troubleshooting
Troubleshooting of IT devices
Windows Installation
Job Overview :
