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Technical Support Engineer

Job Description

    • Asset management and desktop support.
    • Address user tickets regarding hardware, software and networking.
    • Walk customers through installing applications and computer peripherals.
    • Ask targeted questions to diagnose problems.
    • Guide users with simple, step-by-step instructions.
    • Conduct remote troubleshooting.
    • Test alternative pathways until you resolve an issue.
    • Customize desktop applications to meet user needs.
    • Record technical issues and solutions in logs.
    • Direct unresolved issues to the next level of support personnel.
    • Follow up with clients to ensure their systems are functional.
    • Report customer feedback and potential product requests help create technical documentation and manuals.


Minimum of Fresher - 2 Year(s) Of Experience

Job Category

  • Technical Support

Key Skills

  • Basic Software Knowledge
  • Basic troubleshooting
  • Hardware Maintenance
  • Hardware Networking
  • Networking
  • Software Installations
  • Troubleshooting

Job Overview :

  • Gender: Male,Female
  • Openings:3
  • Experience:Fresher - 2 Year(s)
  • Qualification:B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT