- Asset management and desktop support.
- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests help create technical documentation and manuals
Minimum of Fresher - 3 Year(s) Of Experience