Job Description
- Resolve customer-reported issues while working closely with other multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive operational excellence through quality closures and proper escalation of issues
Experience
Minimum of Fresher - 5 Year(s) Of Experience
Job Category
Key Skills
Technical Support
Troubleshooting