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Technical Support Engineer

Tech Holding

Job Description


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients


  • Active Directory/User management/ Troubleshooting
  • Office 365-Outlook Troubleshooting
  • Windows and system application Troubleshooting
  • Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
  • Knowledge/Experience of Backup tools
  • Knowledge of Ticketing tools and SLA.
  • Knowledge of Server/Network Monitoring Tools
  • Excellent analytical skills, written and verbal communication.
  • Experience as a technical specialist in customer-facing roles
  • Strong task management skills
  • Customer focused with a passion for resolving unique problems
  • Must have on-call support experience
  • International client support experience (Preferred)
  • Basic knowledge of AWS and Linux (Advantage)


Minimum of Fresher - 3 Year(s) Of Experience

Job Category

  • Technical Support

Key Skills

  • AWS Administration
  • DHCP
  • Linux
  • Office 365
  • Outlook Configuration
  • PowerDNS
  • SLA
  • VPN

Job Overview :

  • Gender: Male,Female
  • Openings:1
  • Experience:Fresher - 3 Year(s)
  • Qualification:B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT