Technical Support Engineer

Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner

Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles

Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings

Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients

Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation

Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis

Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed

Provide out of hours and weekend support when required as agreed with manager

Assist with project work on supported applications from time to time