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Technical Support Engineer


Job Description

  • Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner

  • Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles

  • Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings

  • Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients

  • Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation

  • Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis

  • Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed

  • Provide out of hours and weekend support when required as agreed with manager

  • Assist with project work on supported applications from time to time


Minimum of Fresher - 5 Year(s) Of Experience

Job Category

  • Technical Support

Key Skills

  • Basic troubleshooting
  • Linux installation
  • OS Installation
  • Printer installation
  • Printer Troubleshooting
  • Software Installations
  • Technical Support
  • Troubleshooting
  • Troubleshooting of IT devices
  • Windows Installation

Job Overview :

  • Gender: Male,Female
  • Openings:3
  • Experience:Fresher - 5 Year(s)
  • Qualification:Any Graduate,B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT,Diploma