SERVICE DESK

Location : Bangalore

Shift Timings : Open for 24*7 operations

**Email me your latest CV at [email protected] post registering for the role as mentioned below. **

Skills :

Service Desk with voice (Voice and Accent Round included)

Unit : CBO

Experience : 1 to 6 years

Location : Bangalore

·        Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

·        Should have knowledge on basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.

·        Willingness to work in any shifts including night shifts

·        Accountable to answer customer requests and assisting customer either by email/chat or over the phone

·        Should be flexible for voice support

·        Ability to understand customer issue and route to appropriate team

·     Good to have : ITIL/ MCP  Foundation certification

·        Must be a strong cross-team collaborator

·        Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

·        Basic knowledge about Systems, backup and Network

·        Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's 

If you fit the above criteria and are open for a change, please follow the below process for interviews.

1.      Visit : https://ibegin.tcs.com/iBegin/

2.      Click on Login

3.      Click New user (Register with us)

4.      Select “BPO” in areas of interest and complete the registration. (Fill in the details)

5.      Once completed, your TCS registration no. shall be generated which starts with EPCN2021XXXXXX.

6.      You will get the EP No. on your personal mail ID.

Once you have completed the registration and have the EPCN No., email me your latest CV at [email protected].

Subject line to be mentioned as ServiceDesk, Bangalore

Do mention the below in the mail body.

Total Experience :

Current CTC per annum :

EPCN No. :

Notice Period :

Location :

Skill :

+Attach updated CV+