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IT Support Engineer

Job Description

  • Triage and troubleshoot issues on the AWS and GCP and participate in a rotating on-call schedule and address urgent issues quickly
  • Research, triage, escalate, and follow-up on support cases with internal engineering teams.
  • Provide timely support for Firewall, Security, and network-related issues.
  • Responding to and solving, Data backup processes, Networking, increasing network security, and saving company resources, Laptops, Desktops & Thin Clients.
  • Perform daily administration and general monitoring to keep the applications within their portfolio running well and Provide support and timely resolution of escalated issues on/with, those applications.
  • Develop and leverage expert-level knowledge of supported application and platforms in support of project teams (architecture guidance, implementation support) or business units (analysis).
  • Monitor process on production runs, communicate information to the advisory team and raise production support issues to the project team.
  • Support & Train field executive (remotely) on the usage of our mobile app and software
  • Prepare periodic reports for management with recommendations and trends
  • Run the IT help desk, including staff supervision, asset supply and deployment and vendor management and Manage asset inventory
  • Assist employees as when required, with technical issues; document incidents for future reference


Minimum of 1 - 3 Year(s) Of Experience

Job Category

  • Support Engineer

Key Skills

  • Desktop Support
  • Hardware Support
  • IT HelpDesk
  • IT Networking
  • Network Support
  • Server Support
  • Software Support
  • Technical Support
  • Troubleshooting of IT devices

Job Overview :

  • Gender: Male,Female
  • Openings:3
  • Experience:1 - 3 Year(s)
  • Qualification:Any Graduate,B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT,Diploma