Job Description
- Triage and troubleshoot issues on the AWS and GCP and participate in a rotating on-call schedule and address urgent issues quickly
- Research, triage, escalate, and follow-up on support cases with internal engineering teams.
- Provide timely support for Firewall, Security, and network-related issues.
- Responding to and solving, Data backup processes, Networking, increasing network security, and saving company resources, Laptops, Desktops & Thin Clients.
- Perform daily administration and general monitoring to keep the applications within their portfolio running well and Provide support and timely resolution of escalated issues on/with, those applications.
- Develop and leverage expert-level knowledge of supported application and platforms in support of project teams (architecture guidance, implementation support) or business units (analysis).
- Monitor process on production runs, communicate information to the advisory team and raise production support issues to the project team.
- Support & Train field executive (remotely) on the usage of our mobile app and software
- Prepare periodic reports for management with recommendations and trends
- Run the IT help desk, including staff supervision, asset supply and deployment and vendor management and Manage asset inventory
- Assist employees as when required, with technical issues;
document incidents for future reference
Experience
Minimum of 1 - 3 Year(s) Of Experience
Job Category
Support Engineer
Key Skills
Desktop Support
Hardware Support
IT HelpDesk
IT Networking
Network Support
Server Support
Software Support
Technical Support
Troubleshooting of IT devices
Job Overview :
