Job Description
- 0.6-5 years of Industry Experience in handling end-user support (PC/Laptop/Mobile Devices etc. ).
- Deskside (Win 7/Win 8 / Win 10) Troubleshooting experience.
- Experience in handling Call Management Tools.
- OS (MS Office 2003/2007/2016 Acrobat Reader etc. ), Antivirus handling experience.
- Mail Client installation/troubleshooting Knowledge.
- Knowledge of multiple desktop programs, configuration, and debugging techniques.
- Good experience for managing desktops / Laptops / Network Printers etc.
- Remote Troubleshooting and operational support skills on Desktops, Laptops, Printers, Scanners, and Data Cards.
- Coordinate with Third-party/OEM for warranty/AMC support.
- Administration, Installation, Re-installation, and Re-configuration of user automation Software.
- Install/configure desktop and laptop O/S & Applications.
- Configure and update Antivirus software.
- Patch management for laptops and desktops.
- IMAC Management.
- Recovery of lost user data caused by hardware or software failures and user errors.
- Provide support to VIP users.
- Installation of printers.
- Configure Print Queues for Servers / Users / Groups.
- Provide appropriate rights and permissions for accessing printers.
- VC support connecting calls, L1 level troubleshooting, daily checklist.
- IP telephony, IMAC for desktop IP phones.
- Fair Communication skills.
- Graduate.
Experience
Minimum of 0.5 - 5 Year(s) Of Experience
Job Category
Desktop Support Engineer
Key Skills
Basic troubleshooting
Printer Troubleshooting
Windows Installation
Windows OS/Ubuntu/Linux
Windows Server Operating System
Job Overview :
