Job Description
- The Desktop support Engineers shall provide assistance to
the IT users
- The Engineers will be deployed full-time as per the project
timings as required.
- Responsible for providing IT assistance to include
application support, hardware and software installation and troubleshooting
- Adhering to resolution time
- Troubleshoot problems with Laptop Hardware, Application, printer
and OS
- Configuration of devices attached to laptops ( PDA)
- Skills to provide Remote support on Phone or through tool
- Management of user accounts and access controls to client
data
- Should handle installation and configuration of Antivirus
Software on all the Desktops and Updations of Anti-Virus patches.
- Responsible for the implementation, support, administration
and management of Windows NT/2000/XP workstations and/or servers.
- Configuration of Lotus Notes client setup.
- Configuring Microsoft Outlook / Outlook Express
- Perform system software and hardware maintenance, evaluate,
test and integrate upgrades to operating systems, support software and
applications
- Response & closure of calls within committed norms
- Desktop/phone setup for projects
- Reducing repetitive calls
- Backup & Restoration
Experience
Minimum of 1 - 3 Year(s) Of Experience
Job Category
Desktop Support Engineer
Key Skills
Basic troubleshooting
Desktop Support
Linux installation
OS Installation
Printer Troubleshooting
Software Installations
Troubleshooting
Troubleshooting of IT devices
Windows Installation
Job Overview :
