Desktop Support Engineer

Asset management and desktop support.
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
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Minimum of Fresher - 4 Year(s) Of Experience

Salary: AS PER INDUSTRY STANDARDS/CTC
Gender: Male,Female
Openings:5
Industry:Information Technology
Experience:Fresher - 4 Year(s)
Qualification:Any Graduate,Any Postgraduate,B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT,Diploma