Job Description
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Provides advice and guidance to colleagues regarding incidents
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Identify, log and resolve technical problems with software applications or network systems
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Create, maintain, and distribute reports of progress to senior leadership
- Migrating servers from Windows 7 or higher platform
- Maintain client databases with up to date solutions and clear record of activities
- Explain and document technical issues in a clear way
- Maintain computer peripheral devices like printers and resolve associated problems.
Experience
Minimum of 1 - 3 Year(s) Of Experience
Job Category
Desktop Support Engineer
Key Skills
Basic troubleshooting
Desktop Support
Printer Troubleshooting
Software Installations
Software Support
Troubleshooting
Troubleshooting of IT devices
Job Overview :
