Desktop Support Engineer

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience : 3-7 years

Location: Delhi NCR

What we are looking for:

Must Have : Desktop management , Outlook , windows , printer , Customer support

• Deploying packaged software to assets using enterprise deployment tools.

• Assists field engineers with Tier 2 level support of client devices/applications.

• Deploys patches, software updates, and anti-virus updates to client devices.

• Provides Tier 2 level support of non-PC devices (PDAs, Tablets, etc.).

• Remote support for all Operating Systems errors (Windows XP, Windows 7, Apple OS).

• Remote Support for all VPN access issues. 

• Support for Safeboot and laptop encryption. 

• Support for incident resolution on Citrix Client connectivity and remote desktop issues.

• Anti-virus (SEPM or McAfee).

• Basic SCCM and software deployments.

• Experience with IT Service Management Tools

• Service-now exposure. 

• Change Management Process.

• Knowledge of ITIL Processes

• ITIL V3 Foundation (beneficial) or comparable knowledge

Please reach to : [email protected] for more details with Subject Line "LLODesktop"

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)