Desktop Support Engineer

Responsibilities

• Address user tickets regarding hardware, software, and network related issues
• Installing applications and computer peripherals
• Diagnose and solve day-to-day user problems
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Record technical issues and solutions in logs
• Escalate unresolved issues to the L2 support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements

• 6 months to 1-year work experience as a Desktop Support Engineer
• Hands-on experience with Windows/Linux/Mac OS and their installation
• Working knowledge of office automation products and computer peripherals, like printers, scanners and other devices,
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Degree in Computer Science or relevant field