- 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .
- Utilize control tools to manage and enforce compliance with standards
- Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
- Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures.
- In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
- Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident
Minimum of Fresher - 3 Year(s) Of Experience