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Desktop Engineer

PC Solutions

Job Description

  • 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .
  • Utilize control tools to manage and enforce compliance with standards
  • Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
  • Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures.
  • In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
  • Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident


Minimum of Fresher - 3 Year(s) Of Experience

Job Category

  • Desktop Support L1

Key Skills

  • Basic troubleshooting
  • Hardware Networking
  • Software Installations

Job Overview :

  • Gender: Male,Female
  • Openings:1
  • Experience:Fresher - 3 Year(s)
  • Qualification:B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT