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Assistant Manager / Deputy Manager


Job Description

Complete Responsibility of monitoring and driving.

Operations SIA at Branch Level

? Drive implementation of operational policies and procedures at Branch Level.

? Monitor performance of branches and ensure high productivity levels.

? Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures.

? Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.

? Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.

? Monitor and track implementation of BONU and BONT for existing network and customers.

? Support rollout of new platforms like GEPON

? Provide support to Community Projects in respective zone

? Provide support to Corporate customers in respective zone

? Responsible supporting all end-to-end customer care processes and procedures with a view to increase customer retention.

? Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.

? Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs. ? Responsible for timely execution of special projects/ up-gradation assignments.

? Establish measure of performance and monitor performance of Operations staff

? Design and implement customer Relationship management strategy with a view to increase customer retention.

? To liaise with corporate contacts, build and develop relationships


Minimum of 3 - 4 Year(s) Of Experience

Job Category

  • Computer Operator

Key Skills

  • Security Testing

Job Overview :

  • Gender: Male,Female
  • Openings:3
  • Experience:3 - 4 Year(s)
  • Qualification:B.E Computer Science,B.E IT,B.E.,B.Tech,B.Tech - Mechanical Engineering,BCA,BSc IT