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? Complete Responsibility of monitoring and driving.
? Operations SIA at Branch Level
? Drive implementation of operational policies and procedures at Branch Level.
? Monitor performance of branches and ensure high productivity levels.
? Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures.
? Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.
? Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.
? Monitor and track implementation of BONU and BONT for existing network and customers.
? Support rollout of new platforms like GEPON
? Provide support to Community Projects in respective zone
? Provide support to Corporate customers in respective zone
? Responsible supporting all end-to-end customer care processes and procedures with a view to increase customer retention.
? Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
? Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs. ? Responsible for timely execution of special projects/ up-gradation assignments.
? Establish measure of performance and monitor performance of Operations staff
? Design and implement customer Relationship management strategy with a view to increase customer retention.
? To liaise with corporate contacts, build and develop relationships
Minimum of 3 - 4 Year(s) Of Experience